Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lulamaystore@gmail.com. Please note that returns will need to be sent to the following address: Kseniya Loika, 03005 Alicante, calle Angelina Ceballos 5? escalera 4, piso 3B, Spain

You can always contact us for any return question at lulamaystore@gmail.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

International Returns
Package your return and make sure it is fully enclosed. Take the item/s to your local Post Office and send on a trackable economy service. Make sure you advise the Post Office this is a return. The return cost is your responsibility.

Your parcel must be packaged with our address. Please ensure all duties are paid, as failure to do this will result in import duties being deducted from the amount reimbursed at the customer’s expense.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lulamaystore@gmail.com.